GET IN TOUCH
My fully licenced clinic is located near Street Lane in Roundhay, North Leeds (LS8, LS17) with close proximity to local transport links and free off-street parking.
Please contact me with any queries you have in relation to treatments or bookings.
Call, text or WhatsApp:
07502 512 501
Please complete the form below with your enquiry. I will aim to respond to all enquires within 24 hours (on working days).
Purpose of privacy notice
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation replaces current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information. By publishing this privacy notice, you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.
Who are we?
Liz Earley is the data controller for Liz Earley Acupuncture (contactable via email@example.com or by calling 07502 512 501). This means we decide how your personal data is processed and for what purposes.
Whose information does this privacy notice apply to?
This privacy notice applies to information we collect from:
- prospective patients
- former patients
- visitors to our website
What is personal data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.
Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes.
How do we process your personal data?
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access, and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.
Sections 1–16 apply to our patients, prospective patients, former patients, and visitors to our clinic.
Patient records (including: name, address, birth date, next-of-kin, medical notes/history and contact details etc.) are kept on paper and securely locked away in a filing cabinet when not in use.
1. We use your name, address, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
2. We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
3. Some patients and prospective patients return pre-first appointment questionnaires or tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
4. We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the Association of Acupuncture Clinicians (AAC).
5. We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.
6. We use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.
7. We use any relevant medical and family history you have told us for making a full traditional diagnosis, formulating treatment strategy and treatment planning.
8. We use your GP’s name and address if we need to contact your GP including in an emergency and because it is a mandatory requirement in the British Acupuncture Council (BAcC) Code of Professional Conduct (p.2).
9. We use our clinical findings about your health and well-being for making a full traditional diagnosis and formulating treatment strategy and treatment planning.
10. We keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim, or complaint.
11. We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim, or complaint.
12. We record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim, or complaint.
13. We keep accident records for any patients, visitors or staff who are involved in accidents at the clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR, 1995) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim, or complaint.
14. In the event of an adverse incident occurring to any of our patients, we report the matter to the Association of Acupuncture Clinicians (AAC) and our insurance company (Balens Limited) to enable the insurance company to deal with any potential claims and to help the AAC to develop its safe practice guidelines, as well as providing research data and information for the AAC’s insurers and other interested parties.
15. We maintain records of the patient’s consent to treatment, or the consent of their next of kin to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
16. A video recording security system ‘Ring’ doorbell is installed at the front entrance of the property (where the clinic is located) for private use only. The video recordings (via a HD camera) are within the means of the property (front garden) and is solely used for security purposes to identify and detect visitors. A two-way chat audio function enables communication with visitors. Recordings (visual and audio) are stored in a secure cloud location and accessible via a personal laptop (password protected) belonging to Liz Earley. Access to these recordings is strictly limited to Liz Earley and her common-law partner Christopher Norris. Recordings will not be shared with third parties unless there is concern for the personal safety and welfare of the residents, or the property, at which time it may need to be shared with the relevant authorities such as the police or a court if necessary. A sign is displayed at the front entrance notifying visitors that the area is monitored by 'Ring'. For GDPR compliance purposes, registration with the Information Commissioner’s Office (ICO) has been obtained.
Section 17-18 applies to those who complain about our services.
Such records would be kept on paper and securely locked away in a filing cabinet when not in use.
17. When we receive a complaint from a person, prompt action is taken to make up a file document containing the details of the complaint and any actions taken. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may need to provide personal information collected and processed in relation to complaints to the Association of Acupuncture Clinicians (AAC) and our insurance company (Balens Limited). We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us, we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
18. Complaints can be communicated directly to the Association of Acupuncture Clinicians (AAC) via:
Phone: 0843 507 0123
Address: The Association of Acupuncture Clinicians, Suite 197, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ.
Section 19 applies to our website users
Sharing your personal data
Your personal data will be treated as strictly confidential, and will only be shared: with named third parties with your explicit consent; with the relevant authority such as the police or a court if necessary for compliance with a legal obligation to which we are subject (eg a court order); with your doctor or the police if necessary to protect yours or another person’s life; with the police or a local authority for the purpose of safeguarding children or vulnerable adults; with my regulatory body, the Association of Acupuncture Clinicians, or my insurance company (Balens Limited) in the event of a complaint or insurance claim being brought against me; or my solicitor in the event of any investigation or legal proceedings being brought against me.
For further details about your personal data rights, please see the Information Commissioner’s Office website at https://ico.org.uk/your-data-matters/
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary. We keep patient records for a period of seven years in accordance with the AAC Code of Professional Conduct https://aac-org.uk/wp-content/uploads/2022/02/AAC-Code-of-Conduct-members-obligations.pdf
We will keep your data up to date by asking you during treatment sessions if any changes have occurred. Please also let us know in advance if there are any changes to your personal data so that we can ensure we maintain accurate records. Your data will be stored on paper and locked away in a filing cabinet when not in use. When the time arises to destroy your personal data, this will be done via secure paper shredding. In the event that Liz Earley becomes incapacitated and is unable to continue operating Liz Earley Acupuncture, responsibility for destroying your personal data via paper shredding will become the sole responsibility of Christopher Norris (common-law partner of Liz Earley). At any time, you may request that changes are made to your contact details.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.
- The right to request a copy of your personal data which we hold about you.
- The right to request that we correct any personal data if it is found to be inaccurate or out of date.
- The right to request your personal data is erased where it is no longer necessary for us to retain such data.
- The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability), where applicable - this right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case, we are processing the data by automated means.
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
- The right to object to the processing of personal data, where applicable - this right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority), direct marketing and processing for the purposes of scientific/historical research and statistics.
- The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
- The right to lodge a complaint with the Information Commissioner’s Office.
For further details about these rights, please see the Information Commissioner’s website at https://ico.org.uk/your-data-matters/
To exercise all relevant rights, queries of complaints, please in the first instance contact Liz Earley at firstname.lastname@example.org or by calling 07502 512 501.
You can contact the Information Commissioner’s Office on:
0303 123 1113
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.